Frequently Asked Questions
STORE INQUIRIES
Q: Where are you located?
A: 101-96 Sherbrook Street, Winnipeg, Manitoba Canada R3C 2B3
Q: Do you have Antimicrobial clothing?
A: See our antimicrobial section.
Q: Is there a difference between products bought in your retail store and ordered through your website online?
A: No.
ORDER INQUIRIES
Q: Is ordering online secure?
A: Yes, Shopify platforms are PCI compliant by default.
Q: What is your return policy?
A: Due to COVID-19, all sales are final.
Q: How long does it take to receive my order?
A: Most orders are delivered in approximately 5-10 business days depending on availability.
Q: Can I track my order?
A: All online orders will receive an email with a tracking number which allows you to follow the delivery status of your order.
Q: What if all items in my order are not available to ship right away?
There are times when products are back ordered due to demand or supplier availability. If that happens, we will contact you to let you know approximately when it's going to be available. You’ll have the choice of waiting to ship complete (one shipment) or ship separately (multi shipment) with back ordered items shipped as soon as we have it in stock. Please keep in mind, shipping complete (all products together) will save you additional freight costs. The customer is responsible for multi-shipment freight charges.
Q: What if I want to cancel any items that are back ordered.
A: Changes are allowed within 24 hours. Please have your order information ready and call us at 204-475-1981.
Q: What if my product is damaged in transit?
A: Contact us within 3 business days and we will arrange to have your order replaced at no charge and issue you a return label. Customers are responsible for bringing returns to your nearest Canada Post. Damaged or defective products must be returned in original packaging along with original tags, unwashed and unworn. Products received not in original packaging or containing original tags will not be refunded.
Q: Will I be able to see my previous orders?
A: If you have created an account, you will be able to view your order history.
Q: Can I pick up my order at your store?
A: Yes. Unimor store hours are Monday to Friday 9:30 am – 5:30 pm and Saturday 9:30 am – 3:30 pm.
SERVICE INQUIRIES
Q: Do you do group orders?
A: Yes, we work with many organizations including: Hospitals, Clinics, Hotels, Offices, Universities, Restaurants and businesses across a variety of different industries. Group order inquiries can be made by using our online Group Order Form.
Q: Do you offer decoration services?
A: Yes, we offer decoration services. Please contact the Store Directly for more information at 204-475-1981.
Q: Do you take orders by phone?
A: Yes, to ensure accuracy of your order, an emailed confirmation will be sent to you. We cannot process phone orders without an email confirmation.
Q: What payment methods do you accept?
A: Mastercard and Visa.
Q: Do you offer gift cards?
A: Yes, we offer gift cards at our Store only at this time.
BILLING INQUIRIES
Q: What if I have a billing or payment question?
A: Please contact us at 204-475-1981 and we will assist you.
PRODUCT INQUIRIES
Q: Where do I find sizing charts?
A: Sizing charts are listed on each product page directly under the product description. Click on the sizing chart link to open the sizing chart.
Q: What if I want a product not listed on your website?
A: Please contact us at 204-475-1981 and we will do our best to accommodate.